Terms and conditions

Products

All products sold on www.paesanoauthentic.com are new, original and guaranteed.

Prices

All sales prices shown on www.paesanoauthentic.com are in euros and include the applicable VAT. The prices applied are those indicated on the site at the time of the order. The prices of the products may be subject to periodic variations, for which no communication is required from the Seller. Shipping costs are charged to the customer, except for possible promotions.

Seller identification

The selles is PAESANO SRL

Head Office: Via Purgatorio, 73 – 93015 Niscemi (CL), Italy

VAT: IT02082450855

REA CL – 118554

Payment methods

Products on the www.paesanoauthentic.com website can be purchased by choosing one of the following payment methods when checking out:

Credit Card

PayPal

Stripe

Cash on delivery

Apple Pay

Google Pay

Products Ordering

It is understood that, in any case, the images of the products may not be perfectly representative of all the characteristics but may differ in colour, size and accessory products represented. In order to proceed with the purchase, the customer must place the desired product or products in the appropriate “shopping cart” and, after having read the General Conditions, with particular reference to the contribution to delivery costs, the procedures for exercising the right of withdrawal and the Privacy Policy, must select the desired payment method and choose the order confirmation option. Before submitting his purchase order, the customer has the right to change the quantity of the products he intends to purchase by adding or removing one or more products from the “cart”.

By placing an order, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase process and fully accepts the General Conditions.

Shipping and delivery times

All orders are processed and handed over to the courier when the goods are actually available. Depending on the area of destination of the goods, deliveries may take place in a period of time varying from 24 hours to 7 days, except in the case of mishaps. Paesano srl does not assume any responsibility for delays and inefficiencies attributable to force majeure of any nature or kind, if it is unable to execute the contract within the agreed time. If a product ordered should not be available, Paesano srl undertakes to contact the customer by email to redefine the timing of shipment of the goods. Alternatively, if the customer wishes to cancel the order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 days from the day following that on which the customer has sent the order to Paesano srl.

For the delivery of the goods, the presence of the customer or a person appointed by him is required at the recipient’s address indicated in the order. Upon receipt of the goods, the customer is required to check that they are intact, that the number of packages delivered corresponds to the number indicated in the transport document and that the package is intact or has not been altered. The customer will have 10 working days to check the goods and notify in writing by e-mail at info@paesano.srl any damage or mismatch between the goods received and those ordered. Within 10 working days Paesano srl will reimburse the customer.

Order receipt confirmation

In accordance with the provisions of Article 53 of the Consumer Code, the customer receives, at the time of execution of the contract, by e-mail, confirmation of receipt of the purchase order sent by the customer, containing a summary of the General Conditions, the essential characteristics of the product ordered, its price, the amount paid, the existence of the right of withdrawal – with an indication of the time and method for returning the goods – the geographical address to lodge any complaints and information on the assistance services and the guarantees provided by the customer.

Right of return

Pursuant to Legislative Decree 206/2005, the customer has the right to withdraw from the purchase contract for any reason within 14 calendar days, without the need to provide an explanation and without any penalty.

It is sufficient to request the withdrawal by email or telephone within 14 working days of receipt of the products. Returned products must still be new and undamaged, must not have been removed from the packaging and must not have been damaged or modified in any way that would prevent them from being used by other users.

The Italian law provides that exercising the right of withdrawal, the customer must return the returned goods at his own expense and once received in the warehouses of the seller, the latter will provide for the refund. Paesano srl will refund the sum paid for the purchase of the product in the shortest time possible and in any case within 30 days from the date on which Paesano srl became aware of the exercise of the right of withdrawal by the customer, unless the latter returns the intact product.

Shipment, up to the certificate of receipt in our warehouse, is the responsibility of the customer, so the customer is kindly requested to pack the products to be returned in the best possible way and with the utmost diligence, preventing as much damage as possible during transport.

The refund will be made using the same means of payment as that used by the customer for the initial transaction, unless the customer has expressly agreed otherwise. In the latter case, the customer shall provide the bank details (IBAN code of the invoice holder’s current account) on which to obtain the refund.

Selling Methods

The conditions applicable to each individual order shall be those set out on the Site www.paesanoauthentic.com at the time of the order. Any new conditions will be effective from the time of publication on the Site and will only apply to sales concluded subsequently. All articles, prices and their limitations contained on the Site www.paesanoauthentic.com constitute an offer to the public and follow the relevant legal regulations.

Errors

The product information provided on the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors. Paesano srl reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update the information at any time without prior notice.

Sale of alcohol

The online seller declares that he is aware of the criminal and/or administrative liability resulting from the sale of alcoholic substances to minors or resulting from other violations of certain age limits provided by law. Therefore, should the order include products whose sale is subject to age limits, the seller undertakes to verify, through a reliable procedure including a personal identity and age check, that the orderer has reached the required minimum age.

Contacts

For further information, please write to Customer Service directly on the site in the “Contact us” section or by e-mail at the following address: “info@paesano.srl”

Applicable law and competent court

These General Conditions are governed by Italian law and shall be interpreted in accordance with Italian law. Any disputes arising from the interpretation, validity and/or execution of these General Conditions shall be subject to the mandatory territorial jurisdiction of the Court of Gela (CL).

Copyright

All the contents of the site www.paesanoauthentic.com are protected by copyright. All rights are held by PAESANO S.R.L. This website may not be reproduced in whole or in part, transferred by electronic or conventional means, modified, linked and used for public or commercial purposes without prior consent.

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